Okvl's Privacy Policy — Your data is safe

Okvl (referred to hereinafter as "we", "the Platform", or "okvl") takes your personal privacy very seriously. This Privacy Policy ("Policy") applies to the okvl website, mobile app, and all associated services.

By using our platform, you are considered to have read and accepted this Privacy Policy. We believe data protection is not just a legal obligation — it is an ethical commitment to our users.

This policy applies equally to all registered members and guest users of okvl based in Bangladesh. We encourage you to read this policy in full, as it contains important information about your rights and our responsibilities.

Okvl collects the following types of information in the course of providing its services. We always collect only what is strictly necessary — nothing more.

Okvl does not collect any information beyond what is listed above. We do not collect social media profiles, family details, or health-related data.

Okvl uses collected data only for specified purposes. We never use any information beyond its intended use.

• Account Management: Your identity information is used to create, verify, and manage your account.
• Payment Processing: Financial information is used to process incoming deposits and outgoing withdrawals.
• Fraud Prevention: Activity data is analyzed to prevent multi-accounting, bonus abuse, and money laundering.
• Customer Support: Your contact information is used to address your queries and complaints.
• Legal Compliance: To meet regulatory requirements and fulfil legal obligations.
• Service Improvement: Anonymized usage data is analyzed to improve the user experience.
• Security Verification: To protect your account and detect suspicious activity.

Okvl has implemented internationally recognised technical and organisational measures to ensure the security of your data.

• 256-bit SSL/TLS Encryption: All data transmissions are secured with industry-leading encryption technology.
• Firewall Protection: Our servers are protected against external threats by robust firewalls.
• Restricted Access: Only authorised personnel can access your data, and only when necessary.
• Regular Security Audits: Regular security audits are conducted on our systems.
• Data Backup: Important data is stored in secure backups.
• Two-Factor Authentication (2FA): An additional layer of security is available to further protect your account.

Okvl does not sell your personal data to third parties. However, limited information may be shared with the following parties in specific circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, or the relevant bank to process deposits and withdrawals.
• KYC & Identity Verification Services: With registered third-party verification bodies for identity document verification.
• Regulatory Authority: Relevant authorities may be provided with necessary information to comply with legal obligations or judicial orders.
• Security Services: With specialist service providers to ensure fraud detection and cybersecurity.
• Business Transfer: If any part of okvl is transferred to another organisation, data may be transferred with appropriate data protection guarantees in place.

In each of the cases above, okvl ensures that third parties adhere to the same standard of privacy policy and use the data only for the specified purpose.

Okvl's website and app use cookies and similar technologies to enhance the user experience.

• Essential Cookies: Required to keep the platform running properly and maintain login sessions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language or theme settings.
• Analytics Cookies: Collects anonymized data to understand which parts of the platform are used most.
• Security Cookies: Used to detect fraud and bot activity.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

As an okvl user, you have the following rights over your own data:

Okvl provides services exclusively to individuals aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Age verification documents are reviewed as part of the KYC process.
• If a member is found to be under 18, their account will be immediately closed and all associated data will be deleted.

If you believe a minor has created an account on our platform, please notify our support team immediately.

Okvl retains your data only for as long as necessary — no longer. Retention periods depend on the type of information and applicable legal requirements.

Once the specified retention period has passed, data is securely deleted or fully anonymised.

Okvl reserves the right to update this Privacy Policy as needed. For any significant changes:

• A notification will be sent to the registered email address.
• A clear notice will be displayed on the platform.
• The date of any changes will be updated at the top of this page.
• Continued use of the platform after any changes will be taken as acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about any updates or changes.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will handle your request with care.